Return window
30 days
Eligible returns must be requested within 30 days and approved before items are shipped back.
Warranty & Returns
Hyper PMU Shop Policy Guide
Shipping, Returns & Warranties
Clear terms for professional PMU machines, supplies, disposable products, and digital course access.
Machine warranty
1 year
PMU machines include a 1 year limited warranty for approved warranty issues.
Support
sale@victorbrows.com
Send your order number, issue details, and photos if applicable.
Returns
Return Policy
Hyper PMU Shop accepts approved eligible returns within 30 days. Items must be reviewed and approved by support before being shipped to our return address.
30-day request window
Return requests must be submitted within 30 days of purchase. Approval is required before sending any item back.
20% restocking fee
Approved eligible returns are subject to a 20% restocking fee.
Inspection before refund
Returned items may be inspected before a refund is issued. Items that do not meet eligibility requirements may be declined.
Exclusions
Non-Returnable Items
Because PMU products are used in professional beauty and procedure settings, certain items cannot be returned once opened, used, or accessed.
Opened needles
Opened needle products are non-returnable.
Used cartridges
Used cartridges cannot be returned or refunded.
Disposable items
Disposable products are non-returnable once opened or used.
Digital course / Skool access
Digital course and Skool access are non-refundable once access is granted.
Warranty
PMU Machine Limited Warranty
PMU machines purchased from Hyper PMU Shop include a 1 year limited warranty for approved warranty issues. Warranty review and repair instructions must be confirmed by support before shipping a machine for service.
PMU Machines
1 year limited warranty for approved warranty issues.
1 year coverage
Approved repair under 6 months
For approved warranty repairs under 6 months from purchase, Hyper covers the repair shipping fees.
Hyper covers shipping
Approved repair after 6 months
For approved warranty repairs after 6 months, the customer is responsible for shipping fees.
Customer covers shipping
Digital access
Course & Skool Access
Digital products are handled differently from physical goods because access is delivered electronically.
Non-refundable after access
Digital course and Skool access are non-refundable once access is granted.
Checkout email
The course invite is sent to the email used at Shopify checkout. Please make sure your checkout email is correct.
How to start
Request Approval First
Do not ship returns or warranty repairs without approval. This helps us match your item to your order and provide the correct next steps.
1. Email support
Contact sale@victorbrows.com with your order number, item name, and request details.
2. Wait for instructions
Our team will review your request and confirm whether the return or warranty repair is approved.
3. Ship only after approval
If approved, ship to the address provided below and include enough order information for us to identify your package.
Contact
Need help with a return or warranty claim?
Send your order number, item name, photos or videos if applicable, and a short description of the issue. We will review your request and reply with next steps.